Where is my order?
Once your order is placed and processed, you will receive an email stating that your order has been dispatched. This will contain your order ID number, the shipping method you have selected, and the items you have ordered. Please be aware that your order is subject to the shipping times that you've selected.
If you are unsure of the method of shipping you have selected for your order, you can view this in your order confirmation email which was sent to you right after your order was placed.
Please note, Standard Airmail is the default shipping method.
If you do not select a different method of shipping for your order and proceed with the default method of shipping, Standard Airmail, you accept that it is a non-tracked, non-prioritized shipping service.
If you select a tracked method of shipping, once your order is dispatched, you will receive an email with all your tracking information and the steps to track the progression of your parcel.
To check the estimated delivery time of your parcel, please view our Shipping Chart, located in the section titled ‘DELIVERY INFORMATION’, under subtitle ‘What are my shipping options?’ – this should help you get a better understanding of the shipping method you have selected for your order and when you should expect to receive your order.
SHIPPING TIME :
The cost of shipping will be calculated at checkout once the shipping option and destination have been chosen. We offer the bellow delivery options:
Please note, Standard Airmail is the default shipping method. If you opt for Standard Airmail, you accept that it is a non-tracked, non-prioritized method of shipping.
If you select a tracked method of shipping, once your item is dispatched, you will receive an email with all your tracking information and the steps to track your order.
International Orders Shipping:
(All Counties excluding CANADA & USA):
SHIPPING METHOD TRACKING DELIVERY TIME
STANDARD AIR MAIL Non-Tracked 7-21 Business Days
(ORDERS OVER $150CAD) Non-Tracked 7-21 Business Days
PACK & TRACK Tracked 7-21 Business Days
EXPRESS POST Tracked 2-7 Business Days
National Orders Shipping:
CANADA & USA
( EXPRESS cannot deliver to PO BOX Addresses, only Residential or Commercial.)
SHIPPING METHOD TRACKING DELIVERY TIME
Express Tracked 1-3 Business Days
Please note that all shipping methods as listed above are an estimated time of delivery* and we are not responsible for any delays experienced by the couriers when delivering your Parcel. The shipping aspect of your order is a separate service from and we reserve the right to not issue a refund on orders if packages are experiencing delays.
We are not liable for any losses incurred during any Natural disasters (inclusive of, but not limited to Floods, Fires, Tornadoes), Terrorist attacks or Threats of Terrorism, Customs service strikes/ Postal Service Strikes, Civil Conflict, Riots, Invasions or Occupancy, Extreme Weather Conditions, or Failure of telecommunication Networks.
At this point, If your parcel is undeliverable and is returned back to our facility, we will contact you immediately and then take the next steps in resolving your order by sending it to your new address or issue you a refund for your items.
WHAT TIME CAN I EXPECT MY DELIVERY?
Deliveries can be made anytime between 7am to 9pm however, our couriers do their best to deliver your parcels during a time that fits around your lifestyle
We understand that you might not be home to sign or collect your parcel and a signature may not always be required for delivery. If this is the case, the couriers may leave your parcel in a safe and secure mailbox or they will simply leave a calling card. The calling card will include details of your package, which will inform you that your parcel has been returned back to your local depot, upon which you will then be able to contact them to arrange collection or to reschedule a new delivery date.
DO YOU SHIP TO MY COUNTRY?
We deliver to over 200 Countries WORLDWIDE, including USA, Canada, New Zealand, Asia and certain countries around Europe.
Shipping cost will be calculated at checkout once the shipping method and destination has been chosen.
WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?
ALL INTERNATIONAL ORDERS:
Ultimates Sports Gear cannot control any customs or import duties applied to your package by your local customs. Any outstanding customs charges or import duties must be paid by the customer and we cannot be held responsible for these charges. Customs charges or import duties are not included in the price of your items ordered. cannot tell you what the cost will be as customs policies and charges can vary from country to country.
If you refuse to accept delivery of the items you have purchased, the couriers may return the items back to ULTIMATE SPORTS GEAR if this happens, you will be refunded for your order once it is received back to our facility, excluding the cost you paid for shipping as this aspect of your order was fulfilled.
I ENTERED THE WRONG ITEM / SHIPPING ADDRESS, WHAT DO I DO?
We’re really quick with processing orders to make sure that you receive the item, please contact us as soon as possible.
You can amend your order as much as you like before you click ‘Confirm & Pay’, but after this point, you will be unable to make any changes or amendments to your order, as our warehouse team will have already started processing and preparing your order for delivery.
Once your order is being processed, there is nothing we can do to amend the items or the shipping address which was provided. If you have entered the incorrect address, you will need to get in contact with the residence of the address you had originally provided us with, as they will be the ones to receive your package. If this address does not exist, it will simply make its way back to our facility, upon which receiving, we can then redirect your parcel to your correct address.
If you have entered any incorrect details for your order and it has already been fulfilled and processed from our facility, your order cannot be canceled after this point, as it is already well and truly on it's way to your destination. Once you receive your order, if you still require changes to be made to your order, you will need to contact us so that we may inform you of the next steps in order to return your item(s) for a replacement.
We are not liable for any losses incurred if the customer has provided any incorrect details for their order. ULTIMATE SPORTS GEAR also reserves the right to not issue a refund on orders never received due to the incorrect details being provided.
Do you deliver to PO BOX?
For all International orders, YES we can deliver to a PO Box, however, for our national CANADIAN & USA customers, we are unable to deliver to PO Boxes. You will need to provide us with either a residential or commercial address.
In the event you do supply us with a PO Box, you will be contacted by one of our friendly customer service representatives to retrieve a valid mailing address. You order will not be shipped until a valid shipping address is provided.